Your controls

Crownplay Casino responsible gambling and self-exclusion help

Play only from 19+, and the deposit limits, loss limits, session time reminders, self-exclusion and reality checks sit in every Crownplay Casino account.

Set a limit

Licensed & AuditedLicense OGL/2018/1401/871 issued by Gaming Control Board Curaçao, independently audited by GLI and SIQ.

Your protections

Check the essentials of playing safely here

Useful the moment you open an account and want the essentials in one screen.

Minimum age19+

LicenseGaming Control Board Curaçao, OGL/2018/1401/871

National registerBetGuard (Ontario)

ConnexOntario1-866-531-2600

Limit questions[email protected]

Control panel

Switch on the tools that fit your week

Every tool below lives in your account, because calm play is planned before the first game opens.

A calmer budget

A cap on how much can come in from your card or wallet keeps the session at a sum you chose while thinking clearly, so switch it on before your first deposit.

Loss limits

Your account stops the play when the amount lost in a period reaches what you set, which suits anyone who wants a natural end point to the evening.

How long have I been here?

A reminder appears during play so the clock stays visible, worth turning on if a session can quietly stretch past the time you had in mind.

Take a real break

Choosing this closes your account for a set stretch, and it fits anyone who needs distance rather than a budget, so decide it while you feel steady.

Session facts on screen

A pop-up shows how long the session has run and what it has cost so far, useful when you want the facts in front of you instead of a feeling.

Your protection

Your limit, chosen in the calm part of the evening

This block settles where the setting lives and what each screen asks of you.

While logged in

Your profile holds a settings area; open it while you are logged in and check that the limits section sits inside your own account, not a shared one.

Spotting the controls

Inside that section, the tools appear as separate controls, so look for wording about deposits, losses and time rather than a single budget box.

Money first or hours first

Pick the deposit cap if money is the worry, the loss cap for a spending ceiling, or the time reminder if hours slip away, and check which one fits your pattern.

Seeing it once more

Save the choice, then return to the same screen and confirm the figure you see matches what you meant, since a wrong setting is easier to fix now.

The distance you choose, held in place

Hours off, then back to normal. In your account settings a time-out silences play for a set stretch of hours or days, and deposits and wagering stop with it. You can choose it yourself, without telling anyone why, and the break ends on its own.

Choose the long goodbye. Choosing self-exclusion inside your casino account closes access for a long period and the decision stands for that whole term. Start it from the same settings screen, and treat the length as final: it will not be lifted on request.

Does BetGuard follow me to other sites? Ontario runs BetGuard, a shared register kept by iGaming Ontario, with a minimum of 6 months across every regulated Ontario site. One sign-up at betguard.ca covers them all for players aged 19 and over, and the term cannot be shortened once it is active. betguard.ca

Under 19 no account, and relatives get help

Two age checks. Your date of birth is checked before the account opens, and play is only for 19+. Identity documents are reviewed before the first withdrawal, so age is confirmed twice.

A calmer shared screen. Blocking software on a shared device keeps gambling pages out of reach for everyone who uses it. Install it on the family phone too, and let another adult hold the password.

Someone to call. Talk about the spending you see, not the person, and pick a calm hour over the end of an argument. ConnexOntario answers around the clock for relatives who need guidance.

When you want to talk

Reach someone who understands this

After reading, you will know three free places to speak with someone who listens.

ConnexOntario

A telephone line for players and for the people worried about them, answering every hour of every day and holding what you say in confidence. 1-866-531-2600 connexontario.ca

Responsible Gambling Council

An independent non-profit in Toronto that explains how harm builds, how self-exclusion works and how to handle debt, and points you to local help. responsiblegambling.org

iGaming Ontario

The body that runs Ontario's regulated online market and the BetGuard register, and explains how that protection works for players and families. igamingontario.ca

Catching it before it costs more

Noticing these things early keeps a habit from hardening into a problem, and nobody spots it better than you. A limit set in your account, or a pause, is the simplest first move, taken before anything else.

Compare these with how the last few weeks have actually felt.

Chasing a loss with a bigger deposit
Depositing past the figure you set
Hiding your play from someone close
Borrowing money to keep playing
Time slipping past what you planned
Feeling flat when you are not playing
Playing to fix a bad mood

At the wobble

Limit and exclusion questions

Settles the details players ask about most before they change anything.

Is there any way to end a self-exclusion before the period ends?+

No. An exclusion runs for the whole term you chose, and the account stays closed until that date passes. If you picked six months, the pause lasts six months even if you feel better in a week. Choose the term while you feel steady, because it cannot be shortened later.

What does a short break do to my account and when can I play again?+

A break parks your access without closing the account, so your balance and history stay where they are. Many players book a few days after a heavy evening. Playing returns on the day the break ends, and nothing moves earlier than that.

Why does the casino check my age before it lets me play?+

Lawful play in this market begins at 19, and the age check is how the casino keeps that promise. Documents are reviewed before the account opens, so no one under 19 can deposit. Send a government-issued ID through the verification step and the account is unlocked once the check clears.

Where in my settings do I adjust a limit I picked last month?+

The same panel that holds your limits during registration keeps them afterwards. Open it, choose the figure you want, and a looser figure only arrives after a cooling-off period of at least 24 hours. A tighter one applies right away.

How do I shut my account down for good instead of pausing it?+

Write to the support team at [email protected] from your registered address and ask for the account to be closed permanently. The request is handled with your balance and verification details in view. Closing this way is different from a break or an exclusion, so say plainly which one you want.

Do the limits work the same way when I log in on my phone?+

Yes. The account section looks the same on a phone as on a laptop, with deposit, loss and time controls in the same place. Whatever you save there applies to every device you play on, so a figure set on the bus holds at home.