You Are at the Check

Send Crownplay Casino your account verification files

A licensed casino must know who it pays, and the check here usually takes 37 hours.

Start the check

Licensed & AuditedLicense OGL/2018/1401/871 issued by Gaming Control Board Curaçao, independently audited by GLI and SIQ.

Where You Stand

Your check, in short

Six lines settle who checks you, how long it takes and where to ask.

Who checks

Crownplay Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2018/1401/871

Usual duration

37 hours

Mandatory at the latest

Before the first withdrawal

Questions go to

[email protected]

Minimum age

19+

No Repeats

Four uploads, one clean pass

You will know exactly which picture to take and which edge to keep in frame.

Flash or daylight?

Lay your government-issued ID on a plain surface and photograph all four corners under bright light. Skip the flash, since glare hides the numbers the checker must read.

Which address file works?

Add proof of address from the last three months, with your name and street legible. A folded or cropped sheet is the usual reason a file comes back.

Card front, middle hidden

Photograph the payment card you used, showing the first six and last four digits with the middle covered. Cover the security code completely before you upload.

How long until news?

Watch for a reply at your registered address, where a re-shoot request would arrive. Answers travel from [email protected], so add it to your contacts.

Files That Clear Fast

The three files behind every check

Settles the worry that one wrong photo delays a payout for good.

Government-issued ID

ConfirmsYour name, face and birth date

Must showAll four corners, clear photo, no glare

Proof of address

ConfirmsWhere you actually live

Must showYour name, full street, recent date

Payment card photograph

ConfirmsThe card belongs to you

Must showFirst six and last four digits visible

Blurred once, sharp the next time

Sharp copy, missing detail. A reviewer cannot read the four corners or the expiry date, so the file fails before any detail is compared. Rest the phone on a flat surface and shoot straight down Photograph the card alone, with no hand or shadow

One name across both files. The name or address on the paper differs from the details on your account, so the file proves nothing yet. Upload a bill showing the address used at sign-up Confirm any recent change with [email protected]

My document ran out mid-check. The document was valid when you sent it, then lapsed while the check was still open, so a fresh copy is needed. Send the newest issue of the same document Check the expiry date on the front before sending

Source of funds check

Our licence from the Gaming Control Board Curaçao, number OGL/2018/1401/871, obliges us to know where player money starts. A source of funds request is ordinary procedure under that duty. It treats you as a paying customer, not a suspect, and a short set of papers usually closes it.

Have one document from this set ready, depending on which income you name:

Recent payslips from your employer
Bank statement showing salary credits
Tax notice of assessment
Contract for a sale of property
Pension or benefit letter

Before the ask

Moments that trigger a check

This block settles which moments in your account bring the identity check forward.

Small sums, large sums

Size brings a closer look, so we confirm the account holder before the funds move further; an ID and a matching payment card usually cover it.

New route, new proof

An unfamiliar route needs proof you own it, so we ask for a photo of the card or a screenshot of the wallet in your name.

First payout check

The licence demands a closed check before money leaves us, so your ID, address paper and card photo are reviewed first.

Typed name, printed name

Mismatched details could mean a shared or borrowed account, so a corrected document, or a selfie holding your ID, confirms it is you.

While you wait

Read this before you upload

You will leave with each doubt about the check answered in plain words.

Why does the casino ask where my money comes from?+

The Gaming Control Board Curaçao expects every licence holder to trace where players' funds originate. Your answer helps Crownplay Casino show that gambling here is not funded by proceeds of crime, so the request is routine and applies across the whole industry.

When will Crownplay Casino ask me for documents?+

The request must be settled at the latest before your first withdrawal. Crownplay Casino may also ask earlier, at registration or at the first deposit, so a quick upload then keeps the later payout clear.

Do I have to send the same documents more than once?+

One accepted set covers your account for later payouts. A new upload is needed only if a document expires, if the copy turns out unclear, or if something on your account changes.

What if my name has changed since the ID was issued?+

Send the current government-issued ID together with the paper that shows the change, such as a marriage certificate. The name on your Crownplay Casino account, on the ID and on the address file must match.

Which regulator licences Crownplay Casino and under what number?+

Crownplay Casino N.V. holds a licence from the Gaming Control Board Curaçao, number OGL/2018/1401/871. The company is registered in Willemstad, Curaçao, and has operated since 2018.

Is my passport safe once I upload it?+

Files sent to the verification team travel over TLS 1.3 encryption and are used only to confirm your identity. The audit work of GLI and SIQ keeps the handling of those files under outside review.

How long does the check take once I upload everything?+

Allow up to 37 hours from the moment a complete set reaches the team. Most sets settle well inside that window, and you hear back by e-mail at the address on your account.